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We closed our eBay store. Please contact for warranty in here for our eBay store sales.

Customer Service

 

We always value our customer's comments, so if you have any thoughts on our website or products & services, we would love to hear from you.

By paying just a few dollars more on our products over cheap overseas sellers and grey importers, you are ensured products safe for Australia use with no risk on warranty.  Please support Australian owned business for a better Australia.

How your order will be processed?

First, please always feel free to contact us if you have any questions on products or on how to choice a right product for you.
 
You have a choice to pay the invoice via bank transfer or via PayPal (preapproved customers only).
 
Once we receive your cleared payment, we will check items and pack your order, then send you the online parcel tracking number.
 
And once parcel send out, buyer is responsible to do online tracking and pick up parcel if missed the courier delivery to your door. If parcel returned back to us, buyer is require to pay another delivery fee. Because no courier companies do a refund on fail on delivery. And if there is any problem on delivery, please always contact us for help.

Why buy it from us?

Unlike those quick jump in and out, profit driven non aquarium product sellers, we always arrange the best quality aquarium products and sell at the lowest price with a one year return to base (Sydney) warranty.

Buy with confidence, our eBay store: AquaCor Aquarium has been running since January 2004 and we have over 23,000 happy repeat buyers. We focus on building a long term business relationship with buyers by supplying quality products and after sale service.

Our products all carry genuine Australia safety approved power plugs!

All our Jebao and Hailea products are special modified for Australia 240v use with Australia safety approved power cable and power plug, with Western countries safety test certificates. They are all designed and made for safe use in your aquarium and fish pond system.

We sell all electrical products with a 1 year return to Sydney base warranty, with exclusion of the “Clearance sale items”—we will mention in the listing if a product is for clearance sale (e.g. discontinued products).

Safety test certificates

Jebao products are top quality products that no more Australia safety testing required.

16038172 001 GS CDF.pdf

16038172 001 GS license.pdf

16038172 001 GS report.pdf

How is warranty returns processed?

If there is any problem on the products you purchased from our store, please always contact us first via phone or email. We will guide the buyer to return the whole unit or part back to PO Box 788, Wentworthville, NSW 2145 - at the buyer’s postage cost. Include a copy of payment record that includes the order number on it, and please write a short description of the problem, along with your return address. We will send the repaired or replaced goods back to you at our cost. We follow the Australia consumer laws in this process.

However, if the returned goods have no problem found, then the buyer needs to pay for the goods to be send back (i.e. pump stops due to buyer’s home power line failed).

We do not honour warranty for goods not sold by us, which we will immediately identify and such buyers will be blocked and reported.  We do not send goods back for warranty cheats.

We also will be able to identify any out of warranty items attempting to be returned due to our unique branding as a recent purchase.  Unfortunately we have dishonest past customers who will return a old pump in box of new pump and attempt to cheat warranty.  If the buyer remove the unique warranty branding, then their warranty becomes invalid.  Please note this will not happen from ordinary usage and would be a deliberate attempt using special means.

Keeping prices low

We work hard with very little profit in attempts to keep prices low against grey importers, fake Jebao Australia distributors and overseas sellers.

Jebao only sell made for Australia use products to AquaCor Aquarium and few OEM customers. All other Australia Jebao sellers’ goods are not made for Australia safe use. A few of these fake distributors may change the power cable themselves, but the main parts are not made for 240v usage.

To meet recent years mass aquarium market change, we now do wholesale price direct to public. Now, we move our business out of our eBay store to our own online store to cut off the third party’s charges, and continue to lower the selling price again for our buyers.

If you bought goods from our eBay store: AquaCor Aquarium and need warranty, please contact us in here. And please tell your friends of this website and our continued drive to deliver the best quality and prices.

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